Our vision and culture

This means achieving world class performance in every aspect of our business, resulting in first class customer service.

Our culture is based around Continuous Improvement.

Every employee receives formal classroom training in Total Quality Management (TQM), Manufacturing Resource Planning (MRP II), Total Productive Maintenance (TPM), Kaizen, Kanban and other modern management techniques dedicated to a continuous improvement culture. Then the theory is used in practice. Every day, everywhere in the business, multi-discipline cross-department teams strive to improve efficiencies and reduce costs. Our aim is to be the best and we benchmark ourselves accordingly.

Yet despite the fresh approach to running the business, the new culture apparent in every workplace, and the constant drive to Class A delivery performance, we have not changed our philosophy concerning customer service.

We remain the plate mill that is approachable, responsive and flexible.

If you need help or advice on any topic related to aluminium alloy plate, pick up the telephone, send a fax or email to:

Alcoa Europe - Flat Rolled Products
PO Box 383 Kitts Green Road
Kitts Green
Birmingham B33 9QR
Great Britain

Tel: +44 (0) 121 252 8000
Fax: +44 (0) 121 252 8010

Email: enquiries.kit@alcoa.com