GRI Content Index

 

This index was developed to help interested readers compare the information in Alcoa's online sustainability reporting and Annual Report and on our website with the Global Reporting Initiative (GRI) G3 guidelines, the GRI Mining and Metals sector supplement, and the 10 International Council on Mining and Materials' sustainable development principles. We also draw upon criteria from other organizations to frame our sustainability reporting.

 

In the last column of the chart, we have provided links to the required information. “Partially reported” indicates that we have provided a portion of the information required. In a number of instances, we’re working toward better data collection to more fully report this information. “Not disclosed” means that this information is either not collected on a global basis or kept confidential for competitive or other reasons. “Not applicable” means that it does not apply to our operations or reporting.

 

GRI Section
GRI Description
ICMM Principle
Location
Strategy and Analysis
1.1 Statement from the most senior decision-maker of the organization about the relevance of sustainability to the organization and its strategy. 2 CEO Statement
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CSO Statement
go
1.2 Description of key impacts, risks, and opportunities. 4 Risks & Opportunities
go

Sustainability Strategy
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Organizational Profile
2.1 Name of the organization. 10 Alcoa Inc.
2.2 Primary brands, products, and/or services. 10 go
2.3 Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures. 10 go
2.4 Location of organization’s headquarters. 10 New York City, USA
2.5 Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. 10 go
2.6 Nature of ownership and legal form. 10 Formed in 1888 under the laws of the Commonwealth of Pennsylvania, Alcoa Inc. is a publicly listed company on the New York Stock Exchange (NYSE ticker symbol: AA)
2.7 Markets served. 10 go
2.8 Scale of the reporting organization. 10 Company Overview
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Annual Report (inside front cover)
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2.9 Significant changes during the reporting period regarding size, structure, or ownership. 10 Annual Report (page 1)
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2.10 Awards received in the reporting period. 10 go
Report Parameters
3.1 Reporting period. 10 Alcoa’s online sustainability reporting is on a continuous basis. The Alcoa Sustainability Highlights document covers 2012 performance.
3.2 Date of most recent previous report. 10 2011
3.3 Reporting cycle. 10 Alcoa’s online sustainability reporting is on a continuous basis. The Alcoa Sustainability Highlights document covers annual performance.
3.4 Contact point for questions regarding the report or its contents. 10 Kevin McKnight
Director, Environment, Health, and Sustainability
3.5 Process for defining report content. 10 Alcoa’s report content is defined by the GRI index and the issues material to the business as identified by key stakeholders who will use the report, including employees, community members, non-governmental organizations, and the media.
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3.6 Boundary of the report. 10 Data contained in this report are for Alcoa’s global operations, unless otherwise noted.
3.7 State any specific limitations on the scope or boundary of the report. 10 This report is for Alcoa’s global operations, unless otherwise noted.
3.8 Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations. 10 Data in this report are drawn from those operations where Alcoa has majority interest and/or management control.
3.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. 10 go
3.10 Explanation of the effect of any re-statements of information provided in earlier reports, and 10 Provided primarily as footnotes to individual charts where data changed.
3.11 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report. 10 Not Applicable

There were no significant changes.
3.12 Table identifying the location of the standard disclosures in the report. 10 go
3.13 Policy and current practice with regard to seeking external assurance for the report. 10 go
Governance, Commitments, and Engagement
4.1 Governance structure of the organization. 1 go
4.2 Indicate whether the chair of the highest governance body is also an executive officer. 1 go
4.3 For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members. 1 go
4.4 Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. 1 go
4.5 Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization’s performance (including social and environmental performance). 1 go
4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided. 1 Corporate Governance
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Governance Guidelines
go

Governance and Nominating Committee
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4.7 Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization’s strategy on economic, environmental, and social topics. 1 go
4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. 1 Vision and Values
go

Ethics and Compliance
go

Strategic Sustainability Targets
go
4.9 Procedures of the highest governance body for overseeing the organization’s identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles. 1 Public Issues Committee
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Audit Committee
go

2013 Proxy Statement (pages 23-25 and 26)
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4.10 Processes for evaluating the highest governance body’s own performance, particularly with respect to economic, environmental, and social performance. 1 Corporate Governance
go

Governance Guidelines
go

Governance and Nominating Committee
go
4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization. 2 Alcoa supports the precautionary principle under the UN Global Compact. Consistent with that principle, we advocate a risk-based approach to our operations through our extensive management systems.
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4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses. 1 go
4.13 Memberships in associations (such as industry associations) and/or national/international advocacy organizations. 1 Alcoa Stakeholder List
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Climate Protection
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Stakeholder Engagement
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4.14 List of stakeholder groups engaged by the organization. 10 Stakeholder Engagement
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Stakeholder List
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4.15 Basis for identification and selection of stakeholders with whom to engage. 10 Alcoa identifies stakeholders as those individuals or groups who have an interest in, or influence on, the company.
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4.16 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group. 10 go
4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. 10 Stakeholder Engagement
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2013 Proxy Statement (pages 34, 40, and 63)
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Disclosures on Management Approach
DMA
EC
Disclosure on Management Approach EC   Annual Report (page 1)
go
DMA
EC
Economic performance   Annual Report (page 1)
go
DMA
EC
Market presence   go
DMA
EC
Indirect economic impacts   go
DMA
EN
Disclosure on Management Approach EN   go
DMA
EN
Materials   Material Use
go

Recycling
go
DMA
EN
Energy   go
DMA
EN
Water   go
DMA
EN
Biodiversity   go
DMA
EN
Emissions, effluents and waste   go
DMA
EN
Products and services   go
DMA
EN
Compliance   go
DMA
EN
Transport   Not Disclosed—Not Material

This is an insignificant impact compared to the production energy load.
DMA
EN
Overall   Not Disclosed—Not Material

Disclosure provided for each specific area.
DMA
LA
Disclosure on Management Approach LA   go
DMA
LA
Employment   go
DMA
LA
Labor/management relations   go
DMA
LA
Occupational health and safety   Safety
go

Health
go
DMA
LA
Training and education   go
DMA
LA
Diversity and equal opportunity   go
DMA
HR
Disclosure on Management Approach HR   go
DMA
HR
Investment and procurement practices   go
DMA
HR
Non-discrimination   go
DMA
HR
Freedom of association and collective bargaining   Human Rights
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Employee Relations
go
DMA
HR
Child labor   go
DMA
HR
Forced and compulsory labor   go
DMA
HR
Security practices   go
DMA
HR
Indigenous rights   Human Rights
go

Land Management
go
DMA
SO
Disclosure on Management Approach SO   go
DMA
SO
Community   Alcoa Foundation
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Stakeholder Engagement
go
DMA
SO
Corruption   go
DMA
SO
Public policy   go
DMA
SO
Anti-competitive behavior   go
DMA
SO
Compliance   go
DMA
PR
Disclosure on Management Approach PR   go
DMA
PR
Customer health and safety   go
DMA
PR
Product and service labeling   go
DMA
PR
Marketing communications   go
DMA
PR
Customer privacy   go
DMA
PR
Compliance   go
Performance Indicators—Economic
EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations, and other community investments, retained earnings, and payments to capital providers and governments. 9 go
EC2 Financial implications and other risks and opportunities for the organization’s activities due to climate change. 9 go
EC3 Coverage of the organization’s defined benefit plan obligations. 9 Partially Reported—Not Available
(To be reported in 2020)

Alcoa does not report the percentage of salary contributed by employee or employer and the level of participation in retirement plans due to the complexity of various plans in different countries. We do not have any mechanism to roll up the data around the world.

Compensation
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2012 Annual Report (pages 139-146)
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EC4 Significant financial assistance received from government. 9 Not Disclosed—Proprietary Information

We do not report this information due to confidentiality issues.
EC5
NC
Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation. 9 Not Disclosed—Proprietary Information

Alcoa pays at or above minimum local wage at all locations. The data requirements to provide specific details for each major location where we operate are so significant that we choose not to report on this non-core indicator. Wage information is also confidential and competitive.
EC6 Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation. 9 Partially Reported—Proprietary Information

We do not report this information due to confidentiality issues.
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EC7 Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation. 9 Partially Reported—Not Available
(To be reported in 2015)

Processes for collecting the data on a global level do not exist currently.
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EC8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, inkind, or pro bono engagement. 9 go
EC9
NC
Understanding and describing significant indirect economic impacts, including the extent of impacts. 9 go
Performance Indicators—Environmental
EN1 Materials used by weight or volume. 6 Partially Reported—Not Available
(To be reported in 2015)

Due to the broad range of materials used across our various businesses, we do not collect these data at the global level.
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EN2 Percentage of materials used that are recycled input materials. 6 Partially Reported—Not Available
(To be reported in 2020)

Due to the broad range of materials used across our various businesses, we do not collect these data at the global level.
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EN3 Direct energy consumption by primary energy source. 6 Partially Reported—Not Applicable

We do not normalize and report electricity consumption in energy units because the production of electricity from fuels (oil, coal, natural gas, etc.) is site-specific, and site conversion values (MWH to gigajoules) are not published. Using country average conversions published by the International Energy Agency would increase the uncertainty of our reported values.
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EN4 Indirect energy consumption by primary source. 6 Partially Reported—Not Applicable

We do not normalize and report electricity consumption in energy units because the production of electricity from fuels (oil, coal, natural gas, etc.) is site-specific, and site conversion values (MWH to gigajoules) are not published. Using country average conversions published by the International Energy Agency would increase the uncertainty of our reported values.
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EN5
NC
Energy saved due to conservation and efficiency improvements. 6 go
EN6
NC
Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. 6 go
EN7
NC
Initiatives to reduce indirect energy consumption and reductions achieved. 6 go
EN8 Total water withdrawal by source. 6 Partially Reported—Not Available
(To be reported in 2015)

Processes for collecting the data on a global level do not exist currently.
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EN9
NC
Water sources significantly affected by withdrawal of water. 6 Not Disclosed—Not Available
(To be reported in 2015)

Processes for collecting the information on a global level do not exist currently.
EN10
NC
Percentage and total volume of water recycled and reused. 6 Partially Reported—Not Available
(To be reported in 2015)

Processes for collecting the data on a global level do not exist currently.
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EN11 Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. 7 Partially Reported—Not Available
(To be reported in 2015)

Alcoa has not fully evaluated the biodiversity value of the land it owns or manages. This work is currently in progress.
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EN12 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. 7 Partially Reported—Not Available
(To be reported in 2015)

We identify significant impacts on biodiversity for all areas. Because we do not currently identify protected areas or areas of high biodiversity value, we do not have the capability to report specifically on those areas.
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MM1 Amount of land (owned or leased, and managed for production activities or extractive use) disturbed or rehabilitated. 7 go
EN13
NC
Habitats protected or restored. 7 go
EN14
NC
Strategies, current actions, and future plans for managing impacts on biodiversity. 7 go
MM2 The number and percentage of total sites identified as requiring biodiversity management plans according to stated criteria, and the number (percentage) of those sites with plans in place. 7 go
EN15
NC
Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. 7 Partially Reported—Not Available
(To be reported in 2015)
go
EN16 Total direct and indirect greenhouse gas emissions by weight. 6 go
EN17 Other relevant indirect greenhouse gas emissions by weight. 6 Not Applicable

All relevant indirect GHG emissions are captured in the total amount provided.
EN18
NC
Initiatives to reduce greenhouse gas emissions and reductions achieved. 6 go
EN19 Emissions of ozone-depleting substances by weight. 6 go
EN20 NO, SO, and other significant air emissions by type and weight. 6 go
EN21 Total water discharge by quality and destination. 6 Partially Reported—Not Available
(To be reported in 2015)

While we track water usage, we do not track water discharges as a metric.
go
EN22 Total weight of waste by type and disposal method. 6 Partially Reported—Not Available
(To be reported in 2015)

We report total landfilled waste, waste sold or recycled, spent pot lining, and bauxite residue. We do not have data collection systems in place to report by other types on a global level.
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MM3 Total amounts of overburden, rock, tailings, and sludges and their associated risks. 6 Not Disclosed

Processes for collecting the data on a global level do not exist currently.
EN23 Total number and volume of significant spills. 6 Partially Reported—Not Available
(To be reported in 2015)

Alcoa tracks all spills above 20 liters but does not report the location, material, and impact of significant spills because the information has not been collected in that manner to date.
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EN24
NC
Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. 6 Not Disclosed—Not Available
(To be reported in 2015)

Processes for collecting the data on a global level do not exist currently.

Alcoa adheres to the strictest environmental standards and laws, as well as the Basel Convention, for the transport of hazardous waste.
EN25
NC
Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization’s discharges of water and runoff. 6 Not Disclosed—Not Available
(To be reported in 2020)

Processes for collecting the information on a global level do not exist currently.
EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. 8 go
EN27 Percentage of products sold and their packaging materials that are reclaimed by category. 8 Partially Reported—Not Available
(To be reported in 2020)

Processes for collecting the data on a global level do not exist currently.
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EN28 Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with environmental laws and regulations. 6 No significant monetary fines or non-monetary sanctions for noncompliance with environmental laws and regulations in 2012. Significant non-compliances are regarded as those incurring monetary fines of US$100,000 or more. This is in line with the U.S. Securities and Exchange Commission disclosure guidelines for environmental proceedings in which a governmental authority is a party.
EN29
NC
Significant environmental impacts of transporting products and other goods and materials used for the organization’s operations, and transporting members of the workforce. 6 Not Disclosed—Not Available
(To be reported in 2020)

Processes for collecting the data on a global level do not exist currently.
EN30
NC
Total environmental protection expenditures and investments by type. 6 Partially Reported—Not Available
(To be reported in 2020)

Alcoa reports total global expenditures.
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Performance Indicators—Labor Practices and Decent Work
LA1 Total workforce by employment type, employment contract, and region. 3 Partially Reported—Not Available
(To be reported in 2015)

Processes for collecting the data on a global level do not exist currently.
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LA2 Total number and rate of employee turnover by age group, gender, and region. 3 Partially Reported—Not Available
(To be reported in 2015)

Processes for collecting the data on a global level do not exist currently.
go
LA3
NC
Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations. 3 go
LA4 Percentage of employees covered by collective bargaining agreements. 3 Partially Reported—Not Available
(To be reported in 2015)

Processes for collecting the data on a global level do not exist currently.
go
LA5 Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements. 3 Partially Reported—Not Available
(To be reported in 2015)
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MM4 Number of strikes and lock-outs exceeding one week’s duration, by country. 3 Partially Reported

Processes for collecting the data on a global level do not exist currently.
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LA6
NC
Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programs. 5 go
LA7 Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region. 5 Partially Reported—Not Available
(To be reported in 2015)

Processes for collecting absentee data on a global level do not exist currently.

Health
go

Safety
go
LA8 Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases. 5 go
LA9
NC
Health and safety topics covered in formal agreements with trade unions. 5 Partially Reported—Not Available
(To be reported in 2015)
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LA10 Average hours of training per year per employee by employee category. 2 Not Disclosed—Not Available
(To be reported in 2020)

The ongoing deployment of a new learning management system will help with future collection of the data. There is a wide array of training available to Alcoa employees. That training includes health and safety, Alcoa Business System, diversity, and leadership training.
LA11
NC
Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. 2 go
LA12
NC
Percentage of employees receiving regular performance and career development reviews. 3 go
LA13 Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. 3 Partially Reported—Not Available
(To be reported in 2015)

Processes for collecting the data on a global level do not exist currently. In addition, the information is of a sensitive nature and open to privacy concerns and other issues.

Board of Directors
go

Board Committees
go

Executive Council
go

Officers
go

Women & Minority Leadership
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LA14 Ratio of basic salary of men to women by employee category. 3 Not Disclosed—Not Available
(To be reported in 2020)

Processes for collecting the data on a global level do not exist currently. In addition, the information is of a sensitive nature and open to privacy concerns and other issues.
Performance Indicators—Human Rights
HR1 Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening. 3 Partially Reported—Not Available
(To be reported in 2015)
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Human Rights
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HR2 Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken. 3 Partially Reported—Not Available
(To be reported in 2015)

Alcoa has thousands of significant suppliers and contractors. We hold all accountable to abide by Alcoa’s human rights standards and requirements. We do not have information to determine the number that have undergone screening, and we do not share specific action taken due to confidentiality issues.

Ethics & Compliance Program
go

Supply Chain
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HR3
NC
Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. 3 Partially Reported—Not Available
(To be reported in 2020)

Processes for collecting the data on a global level do not exist currently.

Ethics & Compliance Program
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HR4 Total number of incidents of discrimination and actions taken. 3 Not Disclosed—Proprietary Information

We do not report this information due to confidentiality and legal risks.
HR5 Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights. 3 Alcoa does not believe there is any location at which the right to exercise freedom of association is at significant risk.

Alcoa Values
go

Human Rights Policy
go

Business Conduct Policy
go

Audit
go

Ethics and Compliance Program
go
HR6 Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor. 3 Alcoa does not believe any locations have significant risks for child labor. We take significant measures to ensure there are no violations of our policy covering this issue.

Alcoa Values
go

Human Rights Policy
go

Business Conduct Policy
go

Audit
go

Ethics and Compliance Program
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HR7 Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor. 3 Alcoa does not believe any locations have significant risks for forced or compulsory labor. We take significant measures to ensure there are no violations of our policy covering this issue.

Alcoa Values
go

Human Rights Policy
go

Business Conduct Policy
go

Audit
go

Ethics and Compliance Program
go
HR8
NC
Percentage of security personnel trained in the organization’s policies or procedures concerning aspects of human rights that are relevant to operations. 3 Partially Reported—Not Available
(To be reported in 2020)

We expect 100% of our security personnel to be trained. Many are contract employees and, as such, are required to comply with Alcoa’s human rights policies and practices as stated in our procurement policies.

Business Conduct Policy
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MM5 Total number of operations taking place in or adjacent to Indigenous Peoples’ territories, and number and percentage of operations or sites where there are formal agreements with Indigenous Peoples’ communities. 3 Partially Reported

Operations in or adjacent to Indigenous Peoples include Suriname, Massena, Juruti, Guinea, and Australia. We do not have any formal agreements in place.
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HR9
NC
Total number of incidents of violations involving rights of indigenous people and actions taken. 3 We had zero incidents in 2012.
Performance Indicators—Social
SO1 Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting. 4 Land Management
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MM6 Number and description of significant disputes relating to land use, customary rights of local communities and Indigenous Peoples. 3 Not Disclosed

We do not report this information due to confidentiality and legal risks.
MM7 The extent to which grievance mechanisms were used to resolve disputes relating to land use, customary rights of local communities and Indigenous Peoples, and the outcomes. 3 Not Disclosed

We do not report this information due to confidentiality and legal risks.
MM8 Number (and percentage) of company operating sites where artisanal and smallscale mining (ASM) takes place on, or adjacent to, the site; the associated risks and the actions taken to manage and mitigate these risks. 7 Due to the minimal artisanal and small-scale mining on Alcoa sites worldwide, there is not a formal corporate policy. Action is taken on a case-by-case basis.
MM9 Sites where resettlements took place, the number of households resettled in each, and how their livelihoods were affected in the process. 3 No resettlements took place in 2012. We are in the process of evaluating resettlement for a potential refinery project in Guinea.
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MM10 Number and percentage of operations with closure plans. 7 go
SO2 Percentage and total number of business units analyzed for risks related to corruption. 4 100%

Audit
go

Ethics and Compliance Program
go
SO3 Percentage of employees trained in organization’s anti-corruption policies and procedures. 1 Partially Reported—Not Available
(To be reported in 2015)

Alcoa collects data on leadership training only.
go
SO4 Actions taken in response to incidents of corruption. 1 go
SO5 Public policy positions and participation in public policy development and lobbying. 1 go
SO6
NC
Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. 1 go
SO7
NC
Total number of legal actions for anticompetitive behavior, anti-trust, and monopoly practices and their outcomes. 1 Not Disclosed—Proprietary Information

We do not report this information due to confidentiality and legal risks.
SO8 Monetary value of significant fines and total number of non-monetary sanctions for noncompliance with laws and regulations. 1 No significant monetary fines or non-monetary sanctions for noncompliance with laws and regulations in 2012.
Performance Indicators—Product Responsibility
MM11 Programs and progress relating to materials stewardship. 8 Recycling
go

Product Design
go
PR1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. 8 go
PR2
NC
Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. 8 Not Disclosed—Proprietary Information

We do not report this information due to legal risks.
PR3 Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. 8 Partially Reported—Not Available
(To be reported in 2015)

Data not available for the percentage of significant products and services.
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PR4
NC
Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. 8 Not Disclosed—Proprietary Information

We do not report this information due to legal risks.
PR5
NC
Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. 10 Partially Reported—Proprietary Information

We consider customer survey results to be competitive information.
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PR6 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. 1 As a publicly traded company in the United States, we are subject to federal securities law requirements and the rules of the Securities and Exchange Commission and the New York Stock Exchange.
PR7
NC
Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. 1 Not Disclosed—Proprietary Information

We do not report this information due to legal risks.
PR8
NC
Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. 10 Not Disclosed—Proprietary Information

We do not report this information due to confidentiality reasons.
PR9 Monetary value of significant fines for noncompliance with laws and regulations concerning the provision and use of products and services. 1 No significant monetary fines for noncompliance with laws and regulations concerning the provision and use of products and services in 2012.

 

Some GRI descriptions are edited for length. For the complete guidelines, please visit www.globalreporting.org.