New Customer Service Team Leader at Huck

A Shropshire manufacturing company have appointed a new Customer Service Team Leader, with the aim of consolidating their sales order and accounts receivable functions.

Telford based Huck Fasteners Ltd, who engineer high-quality, high-performance fastening systems for a variety of applications predominantly in the trailer, commercial vehicle body builder, railcar, truck and auto markets, have appointed Sarah Charlesworth to the post.
 
Reporting to UK and European Sales Director Allan Binstead, Sarah's key task is to develop her customer service team and reduce Huck's debtor days by 10%. The team, who currently place and monitor orders will also, once the goods have been shipped, operate the accounts receivable function for their respective UK and European clients. Sarah, who previously worked at Huck for three years as a Credit Controller, feels the organisational change will be of benefit to their customers.
 
Sarah said: "The team are already fully qualified and experienced in customer service and telephone work and are currently undergoing aged debtor analysis training. As a group they will be multi skilled, as individuals they can offer a familiar point of contact throughout the order process for their particular customer - a personal service if you like."



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(left to right) – Kerstin Losch, Felicity Woodcock, Hélène Pouille, Sarah Charlesworth