FAQs

Don't see your question? You can get help by:

  • Using Web Chat on the UPoint website. Through Web Chat you can interact online with an Alcoa123 customer service representative to quickly resolve your benefits questions. Web Chat is available weekdays from 9 a.m. to 5 p.m. Eastern Time.
  • Emailing your questions while on the UPoint website. You will receive a response in “Your Secure Mailbox” on the site.
  • Calling 1-888-ALCOA123 (1-888-252-6212). Customer service representatives are available weekdays from 9 a.m. to 5 p.m. Eastern Time.