CIGNA's Employee Assistance Program provides a one-stop source for confidential assistance to help you manage work and life demands. Alcoa provides this benefit to you and your family members at no cost to you.
Through these programs, you can obtain services for you or a household member at your convenience. You can:
- arrange local, face-to-face counseling sessions (up to six sessions per "problem" event)
- talk to a representative (available 24 hours a day, seven days a week) for quick access to information, resources, community referrals, or for immediate help during a crisis
- find additional information online at any time
All counseling services are provided by experienced, master's-level consultants who will work with you to clarify your concerns and develop a plan to resolve them.
The EAP provides short-term assessment and problem-solving for up to six sessions per "problem" event. Should an issue require more extensive counseling or expertise, the EAP will refer you to a provider as quickly as individual needs can be determined.
Counseling services or medical treatment of a condition not covered by Alcoa's medical plan may be reimbursable from the Health Care Fund or Health Reimbursement Arrangement, if you participate in either plan.
For information and services: 1-800-454-2364